Refund Policy

Last updated: October 5, 2026

We want you to order with confidence. This page explains when you can cancel, how much you get back, and how to ask. It forms part of our Terms of Service.

1. Before we start working: full refund

If you cancel before we start working on your website, we refund the full 500 USD, plus any tax you paid. No questions asked.

When does work start? We never start before we receive your onboarding questionnaire. Work starts when we begin writing your texts, after you have sent it. At that moment, the status in your dashboard moves past "Brief received" and we let you know by email. Until then, you can always cancel for a full refund, however long ago you ordered.

2. After we start, before your site is live: partial refund

If you cancel after work has started but before your site goes live, we refund the price minus an amount that reflects the work we have actually done up to the moment you tell us you want to cancel.

We calculate that amount fairly, in proportion to the full service, and we explain the calculation to you. The full service includes the texts, the design, two revision rounds, the launch, 12 months of hosting and 90 days of small edits, so even late in the process, part of the price is always refunded. As a guide, depending on the step your order has reached when you tell us:

If we have done less work than these maximums, we keep less.

3. Right of withdrawal for consumers in the EU and the UK

If you are a consumer living in the European Union or the United Kingdom (that is, you are ordering for purposes outside your trade, business, craft or profession), the law gives you a right to withdraw from the contract within 14 days, without giving any reason.

3.1 The withdrawal period

The withdrawal period ends 14 days after the day the contract is concluded, which is the day your payment succeeds.

3.2 Why checkout asks you to tick two boxes

To order, you tick two boxes, and both are required:

1. the first confirms that you accept our Terms of Service and this Refund Policy;
2. the second asks us to start the service during the 14 day withdrawal period, and confirms that you understand two things: if you withdraw after work has started, you pay for the work done until then; and you lose your right of withdrawal once the service has been fully performed.

We ask for this request upfront because the service can start very soon after you pay: as soon as you send your questionnaire, we begin writing your texts. The law only allows us to start during the withdrawal period, and to charge for work done if you then withdraw, if you have expressly asked us to. We send you a confirmation of this request and acknowledgment by email, together with your order confirmation.

3.3 What the second box does not change

Ticking the second box does not take away your right to withdraw during the 14 days:

1. If you withdraw before work starts, we refund everything you paid.
2. If you withdraw after work has started, you pay an amount in proportion to the service provided until you informed us of your withdrawal, compared with the full service, calculated as described in section 2. We refund the rest. If your site is already live when you withdraw, we keep at most 90 percent of the price, because the hosting and the small edits period have not yet been fully provided.
3. In practice, you keep your right of withdrawal for the whole 14 days. Our service includes 12 months of hosting and 90 days of small edits after launch, so it cannot be fully performed within the withdrawal period.

3.4 If you would rather we wait

We never start before we receive your questionnaire. If you prefer that no work is done during the withdrawal period, simply send your questionnaire after the 14 days have passed. Until we start, a withdrawal gives you a full refund.

3.5 How to withdraw

To withdraw, you just need to tell us clearly that you want to withdraw before the period ends (see section 6). You can use the model form at the end of this page, but you do not have to.

4. After your site is live

Once your website is live, the design and build work is complete, and the price is no longer refundable, except:

1. during the 14 day withdrawal period described in section 3, if it is still running;
2. where the law says otherwise.

The 90 days of small edits and the 12 months of hosting are included in the price. Edits you do not use are not refunded.

If something we delivered does not match what was included in your order (for example a page is missing, or a feature we built does not work), tell us and we will fix it at no cost. If we cannot fix it within a reasonable time, we will offer you a fair partial refund.

This does not affect your legal rights as a consumer, if you have them.

5. When we cancel

1. If we cannot take on your project, or if we cannot finish it for reasons on our side, we refund the share of the price that corresponds to work not done, and the full price if no usable work has been delivered.
2. If we stop a project because it breaks our acceptable use rules (section 9 of our Terms of Service), the rules described there apply.

6. How to ask for a refund or withdraw

Write to hello@tidypage.app from the email address you used to order, or send a message from your dashboard. Please include:

1. the email address of your order;
2. the date of your order;
3. a clear statement that you want to cancel, or that you withdraw from the contract.

We confirm receipt of your request in writing without delay.

For a withdrawal, what counts is the date you send your message: it is enough to send it before the 14 day period ends.

7. How and when you are refunded

1. Method. We refund you through Stripe, to the payment method you used to pay. You do not pay any fee for the refund.
2. Timing. We issue the refund within 14 days after we receive your cancellation or withdrawal, and usually much sooner. Your bank then needs a few business days (often 5 to 10) to show it on your statement.
3. Currency. We refund in US dollars, the currency you paid in. If your bank converted the payment, the amount on your statement may differ slightly because of exchange rates. We have no control over this.
4. Tax. Any tax you paid on the refunded amount is refunded too.

8. Card disputes

If you are unhappy, please contact us before disputing the payment with your bank. Most issues are solved quickly by email, and a dispute can take weeks.

9. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Hoang Films Limited (Tidypage), to be completed: company address, hello@tidypage.app

I hereby give notice that I withdraw from my contract for the provision of the following service: Tidypage custom website.

Ordered on:

Name of consumer:

Email address used for the order:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date: